By Steve Endow
I occasionally get a call from a customer who is having trouble logging in to Dynamics GP. They created a new user, they know they have the password correct, but GP keeps saying the login failed.
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If you encounter this issue, one of the things to check is the capitalization of the GP user ID.
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My login failed when I used "testuser". Notice that the User ID is actually "TestUser".
Unlike the rest of the software world, Dynamics GP user IDs are case sensitive. So whenever you have a puzzling login failure, try checking the capitalization of the user ID.
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I occasionally get a call from a customer who is having trouble logging in to Dynamics GP. They created a new user, they know they have the password correct, but GP keeps saying the login failed.
If you encounter this issue, one of the things to check is the capitalization of the GP user ID.
My login failed when I used "testuser". Notice that the User ID is actually "TestUser".
Unlike the rest of the software world, Dynamics GP user IDs are case sensitive. So whenever you have a puzzling login failure, try checking the capitalization of the user ID.
Steve Endow is a Microsoft MVP for Dynamics GP and a Dynamics GP Certified IT Professional in Los Angeles. He is the owner of Precipio Services, which provides Dynamics GP integrations, customizations, and automation solutions.
